Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information
• Order information
• Customer service communications
• Communication preferences

Order, Design, and Transaction Information

We may collect information related to purchases, custom design requests, digital mockups, design consultations, revisions, approvals, payments, refunds, chargebacks, billing, shipping, and order history.

This may include letters, numbers, names, images, logos, references, photos, design preferences, color choices, layout details, approval history, and other content you submit for your order.

Payment Information

Payment information may be processed by third-party payment processors. We do not intentionally store full payment card numbers unless permitted through a secure third-party payment provider.

SMS, Email, and Marketing Information

If you sign up for text messages or emails, we may collect and store information such as:

• Email address
• Mobile phone number
• SMS consent status
• Email consent status
• Opt-in date and time
• Opt-out date and time
• Source of consent
• Communication history
• Message delivery information
• Click, open, and engagement activity
• Suppression or unsubscribe status

Automatically Collected Information

When you visit our website or interact with our digital services, we or our service providers may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Browsing behavior
• Referring URLs
• Pages viewed
• Links clicked
• Time spent on pages
• Approximate location based on IP address
• Cookies, pixels, and similar tracking technologies

2. How We Collect Information

We may collect information directly from you when you:

• Visit our website;
• Place an order;
• Purchase a product or service;
• Submit a design request;
• Request or approve a digital mockup;
• Contact customer support;
• Complete a form;
• Sign up for email or text messages;
• Interact with our emails, texts, ads, or website;
• Communicate with us by email, SMS, phone, chat, or social media.

We may also collect information automatically through cookies, pixels, tags, analytics tools, and similar technologies.

We may receive information from third-party service providers, including ecommerce platforms, payment processors, email and SMS providers, marketing platforms, analytics providers, fraud prevention tools, customer support tools, shipping providers, and advertising platforms.

3. How We Use Your Information

We may use the information we collect to:

• Process and manage your orders;
• Process payments and transactions;
• Create custom plate designs and digital mockups;
• Provide design consultation services;
• Send mockups, proofs, updates, and approval requests;
• Fulfill and ship orders;
• Communicate with you about your order;
• Provide customer support;
• Send order confirmations, updates, and marketing messages where permitted;
• Send transactional and administrative communications;
• Personalize content, offers, and communications;
• Improve our website, products, services, communications, and user experience;
• Prevent fraudulent transactions, theft, misuse, abuse, security incidents, and unauthorized activity;
• Maintain records of consent, opt-ins, opt-outs, purchases, approvals, and transactions;
• Comply with legal, tax, accounting, regulatory, and business obligations;
• Enforce our Terms of Service, Mobile Messaging Terms, and other policies;
• Respond to lawful requests, legal claims, disputes, subpoenas, and government inquiries.

4. Email Communications

If you provide your email address, we may send you emails, including promotional emails, order updates, design updates, mockup approval requests, customer service messages, account notices, purchase confirmations, shipping updates, and other communications.

You may unsubscribe from marketing emails by clicking the unsubscribe link included in our marketing emails or by contacting us at info@platemakrs.com.

If you unsubscribe from marketing emails, we will honor your request as required by applicable law. You may still receive non-promotional transactional or administrative emails where permitted by law, such as order confirmations, design updates, mockup approval requests, customer service responses, payment notices, shipping updates, security notices, legal notices, or other messages related to an existing transaction or relationship.

5. Text Messaging and Phone Calls

If you provide your phone number and opt in where required, you may receive text messages, phone calls, or other communications from us regarding your orders, updates, mockups, approvals, customer service matters, and promotional offers where permitted.

If you provide your mobile phone number and opt in to receive text messages from Platemakrs, we may send recurring SMS and/or MMS text messages.

These messages may include order updates, design updates, mockup approval requests, customer service messages, abandoned cart reminders, promotional messages, personalized marketing messages, offers, and other communications from or on behalf of Platemakrs.

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

You may opt out of marketing text messages at any time by replying STOP to any text message from us. You may request help by replying HELP or by contacting us at info@platemakrs.com.

After you opt out of marketing text messages, we will honor your request as required by applicable law. You may still receive non-promotional transactional or administrative text messages where permitted by law, such as order confirmations, design updates, mockup approval requests, customer service responses, payment notices, shipping updates, security notices, legal notices, or other messages related to an existing transaction or relationship.

Mobile carriers are not liable for delayed or undelivered messages.

6. Communication Preferences and Do Not Contact Requests

We maintain unsubscribe, suppression, and do-not-contact processes for marketing communications.

If you opt out of marketing emails or marketing text messages, we will honor your request as required by applicable law.

A request to stop marketing communications does not prevent us from sending non-promotional transactional, administrative, order-related, customer service, security-related, or legally required communications where permitted by law.

If you believe you received a marketing email or marketing text message after opting out, please contact us immediately at info@platemakrs.com so we can investigate and correct the issue.

7. Cookies, Pixels, and Tracking Technologies

We and our third-party service providers may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to operate our website, remember preferences, understand user activity, measure campaign performance, personalize content, and improve our services.

These technologies may collect information about your device, browser, IP address, pages viewed, links clicked, purchases, cart activity, and interactions with our emails, text messages, advertisements, and website.

You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Sharing Your Information

We do not sell your personal information for money.

We may share information with service providers and partners who help us operate our business, website, store, products, services, communications, and related operations.

These may include:

• Ecommerce platforms;
• Payment processors;
• Email marketing providers;
• SMS/MMS messaging providers;
• Marketing automation providers, including Klaviyo;
• Analytics providers;
• Advertising platforms;
• Customer support tools;
• Shipping and fulfillment providers;
• Fraud prevention and security providers;
• Data hosting and cloud service providers;
• Professional advisors, including attorneys, accountants, consultants, and compliance providers.

We may also disclose information:

• To comply with applicable law, regulation, subpoena, court order, or legal process;
• To protect our rights, safety, property, customers, vendors, partners, and service providers;
• To investigate fraud, theft, abuse, security issues, or violations of our policies;
• In connection with a merger, acquisition, sale of assets, restructuring, transfer, financing, reorganization, or similar transaction involving our business or assets;
• With your consent or at your direction.

9. Third-Party Platforms

Our website and services may link to or integrate with third-party platforms, including ecommerce platforms, Klaviyo, payment processors, social media platforms, advertising networks, analytics providers, shipping providers, and other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. Your use of third-party services may be subject to their own terms and privacy policies.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no system, website, platform, database, or method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Data Retention

We may retain information for as long as reasonably necessary to:

• Provide products and services;
• Process transactions;
• Create and maintain design/order records;
• Maintain business, accounting, tax, and legal records;
• Manage orders, designs, mockups, approvals, payments, shipping, and customer support;
• Maintain consent, unsubscribe, suppression, and do-not-contact records;
• Comply with legal, tax, accounting, regulatory, and reporting obligations;
• Resolve disputes;
• Enforce agreements and policies;
• Prevent fraud, theft, abuse, and unauthorized activity.

We may retain limited information after an unsubscribe or deletion request where necessary to maintain suppression records, comply with law, prevent future unwanted marketing, or protect our legal rights.

12. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Opt out of marketing emails;
• Opt out of marketing text messages;
• Request information about how we use or disclose your information;
• Update your communication preferences.

To make a privacy request, contact us at info@platemakrs.com.

We may need to verify your identity before fulfilling certain requests. We may deny or limit a request where permitted or required by law.

13. Children’s Privacy

Our website, products, services, and communications are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take appropriate steps to delete it.

14. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence and our legal obligations, you may have rights to access, correct, delete, or receive information about certain personal information we maintain about you.

To submit a privacy request, contact us at info@platemakrs.com.

15. International Users

Platemakrs is based in the United States. If you access our website or services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

By using our services, you understand that your information may be transferred to and processed in the United States.

16. Dispute Resolution, Arbitration, and Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, our privacy practices, data practices, website, products, services, orders, designs, digital mockups, consultations, SMS messages, MMS messages, email communications, marketing communications, opt-ins, opt-outs, consent, revocation of consent, or your relationship with Platemakrs is subject to the dispute resolution, mediation, binding arbitration, class action waiver, jury trial waiver, governing law, venue, and related provisions in our Terms of Service.

By using our services, you agree that covered disputes must be resolved through binding individual arbitration, and not as part of a class action, collective action, consolidated action, private attorney general action, or representative action, except as stated in our Terms of Service.

Please review the arbitration and class action waiver provisions in our Terms of Service carefully.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website, products, services, communications, or related features after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

18. Contact Us

For questions about this Privacy Policy, privacy requests, communication preferences, unsubscribe requests, or other privacy-related matters, please contact us at:

Platemakrs LLC
4023 NE 6th Ave
Oakland Park, FL 33334
Email: info@platemakrs.com